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In this episode of Torch Talk, Lindsey Chupp sits down with Chad Troyer, General Manager at Miller Septic and Clear Drain Cleaning, to talk about leadership, hiring, company culture, and what it takes to build a strong team in a specialized service industry.
Chad shares his unexpected career path into the septic and drain cleaning industry and how the company has grown by focusing on specialized services and building relationships with other local businesses. But much of the conversation centers on one of the biggest challenges facing service businesses today: finding and keeping great employees.
From intentionally identifying the type of person who fits their culture to building relationships with potential hires before a position even opens, Chad shares a different approach to recruiting. He also explains why character and trust matter so much when employees work inside customers’ homes, and how a thoughtful hiring process can protect the culture a business has worked hard to build.